The module Isi2000 (Data-processing
Standard Interconnection) ensures it data-processing coupling
telephony (or To count Telephony Integration) in order to ensure
a total transparency and a management really personalized your
calls.
As of taken down
station, it (or them) files appelé(s) appear on the screen
accompanied by the wording of advertisement of greeting.
After
confirmation, calling it is identified and Agent2000
you indicate the list of its calls. Thus, your interlocutor is
completely dealt with.
The Isi module,
in relation to your PABX will also ensure the whole of the
management of telephone taxation:
Outgoing calls: at the request
of a customer, emitted calls for its account are directly
invoicees in its file more lost telephone taxes
Abutment: do not hesitate any
more to transmit communications over the portables of your
customers. Simple a clic on the key " Transfer " of
your telephone set and Abm makes the remainder
Incoming calls: analyze the
calls in an extremely fine way: not answered calls, average time
of ringing, average time of conversation per agent, file...
Coupled with the
module Fax2000 and Pager2000,
Isi2000 will extend its services and will hold account of the
telephone costs at the time of sending of faxs or of radio
operator messages.
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