Abm2000 is
available in various packages:
Abm2000 CCS (Call Center
Solution)
Made up of a
licence 5 agents, 4 accesses asynchronous videotex terminal and 2
accesses videotex terminal TCP/ip, version CCS is intended for the
télésecrétariats wishing to migrate towards a complete
information processing system open on outside. This version has
the Premium assistance.
Abm2000 Icc (InterNet Call
Center)
Composed of a
licence 5 agents and a Web2000 licence, version ICC particularly
intends for the centers calls managing customers of companies or
for the secretariats in urban environment. Like its counterpart
CCS, the Premium version of the assistance is included in this
version.
Abm2000 SBE (Small Business
Edition)
Made up of a
licence 1 agent and a licence Minitel2000 1 access asynchronous,
this single-user version, monovoie allow small structures to enter
a world reserved formerly to large. It is delivered with an
assistance 60 days / 3 incidents.
Which
hardware for my company:
Versions
CCS and ICC are structured around a data base of
the client/server type.
It is thus
necessary to distinguish the server (that which provide the
principal functions) and the workstations.
Below 3 stations,
the server is not inevitably dedicated. That can be the same
station which will ensure the role of server and which will
accomodate un/une opérateur/trice.
Server
Computer of the
type Pentium III, 64Mo of memory minimum, hard disk of 4 Go,
Screen 15 ". The operating system can be Windows 95/98 but
Windows NT (Workstation or Server) or Windows 2000 is
recommended.
Workstation
Computer of the
type Pentium II, 32 Mo of memory, hard disk 1Go, Screen
15". Windows 95/98/nt.
Well on, more the
screen is large, more comfort of work is significant. A resolution
of 800x600 256 colors on a screen 15" is a minimum. However,
a screen 17" with a resolution of 1024x768 256 colors is
preferable.
Each module (Agent2000,
Minitel2000, Web2000,
Fax2000, Pager2000, Isi2000
can independently take seat on the server or a workstation. It is
even possible to duplicate certain function (Web, Fax...).
Dimensioned
network, anything simpler: Abm2000 communicates with sound server
by using the protocol Tcp/Ip (standard Internet). Thus, more
concern with the number of licence network. Moreover, the
parameter setting is easier.
Version
SBE is
a single-user solution.
To work in the
maid conditions, Pentium III with 128 Mo of memory is recommended.
The hard disk will have to be of a capacity minimum of 4Go. A
screen 17 " is preferable. An operating system of the Windows
NT type or 2000 is desirable for obvious questions of security.
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