Structure and Ergonomics:
Full windows application
Multiuser over network (or
single-user)
Client/server database by Tcp/Ip
protocol
Data Access via Intranet/Extranet/Internet
Available on all Windows 32
bits platforms
user-friendly interface with
multiviewport
Hint
Integrated online help
Copy/Paste between Windows
Security
Users management
Exclusive hierarchical system
More than 70 access controls
Automatic signature of the
messages and/or appointements
Signature of filings
In option: identification by card
reader to chip
Optional encoding of the local
files
Optional encoding of the
communications networks
Definitions of the files
Management of the files customers
Management of the instructions
permanentes/temporaires
Attachment of contacts to the
instructions
Definition of temporary
instructions at validity date with filing and automatic purging
Pagers by unlimited file numbers
Kobby®, Tamtam®, Alphapage®,
Biplus®, Opérator®
Sending of minimessages on
telephone Gsm Itineris®, Sfr® and Bouygues®
Definition of automatisms by
files (sending of fax, recall to the operator...)
Automatic resumption of the
messages not sent in case of unavailability
To 10 standard diaries per file
with retention periods
A number of crenels in the diary:
1 per minute (either 1440 appointment per day!)
User-friendly management of the
diary to the keyboard or the mouse (selection of groups,
modification per block)
Choice of the color and a comment
for each crenel
Fast and protected generation
Flow charts with fastenings of
file and mailing list
Scripts of processing of call
ensuring the definition of form zones of data entries and choice
Management of the supervisions of
files with access control to supervisor
Processing of the calls
Management of the ergonomic call
with contextual bar of buttons
Indication of the number of
simultaneous calls for the same file
Stop watch of processing time of
call with definable warning signal of going beyond by file
Identification of appealing by
management of the contacts
Automatic selection of the file
and the contact (with CTI)
Disengaging by file of the
automatic identification of the contact (transfer of call since
Numéris installation)
Automatic display of the history
of the calls of the contact identified
Instantaneous access to the
instructions temporaires/permanentes
Search of instructions and
information by key words
Management of appealing
(contacts) with enriched cards
Search for cards contacts by name,
company et/où telephone number
Automatic identification of
civility
Automatic Postal Code / Common
relation
Management of the messages
individualized by file or mailing list according to flow chart
Help with the drafting of the
messages by definable usual sentences by the user
Complete management of the diary
Appointment management with
detailed card: name, reason and/or lasted, new customer, name of
the author...
Cancellation and displacement of
appointment with or without invoicing of call
Préemptive management of the
conflicts during the movements of diary
Authorized simultaneous multiple
displacements
Seek first go available
Search for existing appointment
Waiting list on complete diary
Display from 1 to 7 days
simultaneous
Management of the visits with or
without quota
Management of the specific
modifications of planning
Tri automatic of the calls
according to their nature
Sending of the calls on standby
by telefax with the request with automatic invoicing
Random access to the files of the
calls
Random access to the card file of
the customer
Integration of Internet Explorer®
for use of system data processing distant (forms, access to the
data bases...)
Systematic sending of the calls
taken by fax and/or radio electronic mail
Systematic generation of outgoing
call after data entry of a call
Distant access:
Access by videotex terminal
Until 255 ways
System with fault tolerance per
distribution of the access
Asynchronous access via modem or
network via Intranet/Extranet/Internet
Management of the messages
Sending of instruction
Management of the diary
On line help integrated
Protection by identifier and
password
Access by interface Web (Internet
To explore, Netscape Navigator, WebTV...)
Interface Web user-friendly and
universal
Protected access
Update in real time of the data (diaries,
messages...)
Search for information in the
file starting from the name of a contact
Sending of telefax and message
Sending of instruction
Sending of the messages / diary
by telefax
Until 255 telefax simultaneous
System multi-heading
Outline WYSIWYG with the screen (What
You See Is What You Get: What you see is what you will have) with
several levels of zoom
Automatic invoicing of the
sendings of telefax
Invoicing
Automatic invoicing of the
telephone taxation of outgoing calls and abutments (with CTI and
according to PABX)
Individualized management of the
accounts by file
Management of articles per
quantities and/or in time
Indication of the number of
received calls (if connection CTI), of the number of treated calls
Indication of time spent to treat
the calls and of the processing time customer (ex:communication of
the appointments).
List services
Functions the various ones
Corrector of orthography
available everywhere
Macros
General statistics of calls, by
service, file, user
Management of telephone
taxation with search multicriterion and management report
Purge automatic
Permanent system of backup
Choice of information to be
backed up and periodicities
System of management of the
windows with hierarchical sight
Communication system by mini
message inter station
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