Abm2000
Sbe subscription:
60 days following installation, 3 incidents
Pro subscription: for
CCS and ICC pack, 1 year following installation, unlimited
incidents by fax and Web, minor updates.
Assistance
subscription: optionnal
for CCS and ICC pack, 1 preventive maintenance per year (1/2j,
displacement exclude), Fax access, Web 7/24, telephone 50 hours
per week with recall and assumption of responsibility under 4
hours, minor update and preferential access to the major updates.
|
Comparative
of the services in maintenance
|
AbmUpdate |
PRO |
Premium |
Keep
your software up to date
|
Yes |
Yes |
Yes |
|
Direct
access to support staff (using direct phone number) |
No |
No |
Yes |
|
Access to
Builtin Board |
Yes (Read) |
Yes |
Yes |
Maximum
support handling time
|
None |
4h |
2h |
| Support
staff recall in the event of unavailability at the time of
your call |
No |
No |
Yes |
| Annual
preventive visit on site |
No |
No |
Yes |
| CD
upgrade sending time |
1
month |
2
weeks |
immediate |
| updates
downloading access |
Yes |
Yes |
Yes |
| 15%
discount prices for new options purchase |
No |
No |
Yes |
| Cost
for telephone support |
40€
/ 1/2h indivisible |
Free |
Free |
| Cost
for necessaru intervention |
Invoicing
at the day + journey |
Expenses
related to displacement |
Expenses
dependent on displacement |
Annual
cost
|
2900
FHT/year |
9%
software costs |
14%
software costs |
